Transform your clients into advocates by being
Brilliant and Human...

Imagine having your clients (or customers) singing your praises and sharing their experiences far and wide. You don’t have to know all your clients personally to give them a great experience, to have your team ready, willing and able to delight them. Imagine that you know what your clients want and can deliver it to them consistently and reliably.  Your team collaborating smoothly, enjoying the part they play to deliver a great result for your clients.

For success, it's critical for all businesses to look at how to keep clients happy and engaged, with the goal of converting them into advocates. For us, the best way to ensure client advocacy is to be more human by being more engaged with your clients. Reach out to them, listen to them, hear what they want and understand what they value so you can serve them better. In a nutshell… be more human.

Does this sound familiar?

Many of our clients want to nurture and improve their relationships with their clients  so they can turn them into advocates. Others come to us needing help with the following:

Unhappy clients, leading to client churn.

As an impartial listener, clients feel safe giving honest feedback about issues. The insight enables us to pass on leads to client loyalty, trust, retention and business improvement.

 A lack of clarity with   marketing, messaging &   positioning.

We get a clear understanding of why clients like & choose you, who your ideal client is & how to find more; as well as helping clarify your tone of voice, positioning and marketing overall.

Clients notice a lack of processes & structure.

Lack of processes, proactivity & communication are the main complaints from clients we interview. By listening & improving these issues you get happier & more engaged clients.
What we do in brief
A core part of the work we do, is interviewing client’s customers/clients to find out what is working well and perhaps not so well. By being an impartial ‘listener’ clients get a chance to honestly feedback their feelings regarding their supplier as well as suggestions for improvements; which is so much more in depth than an online form can ever be.
 
Once we’ve spoken to a selection of clients, I then feedback and give recommendations, enabling the business to make improvements to their business and engage with their clients better.  We have been compared to a marriage counsellor for businesses…. and have found out all sorts of golden nuggets from clients that have helped businesses to improve and grow their business off the back of client insight. Some of the intelligence that has come out of interviewing clients has enabled businesses to:
  • Improve communications with their clients
  • Identify new services/products that the clients are often asking for repeatedly
  • Improve and reward teams
  • Build better business processes
  • Identify at risk clients and develop plans to improve relationships
  • Upsell services
  • Open up conversations between businesses and their clients
  • Understand their positioning
  • Focus their marketing and new business better
  • Understand who their ideal client is
  • Increase prices
  • Create testimonials & case studies​
​Ultimately the interviews have improved client relationships, retention, loyalty, opened up new job opportunities and it’s built a huge amount of trust between client and suppliers, which of course leads to a better business with an increase in revenue; with a greater number of client advocates who are being serviced so much better.

Some of our popular services

All our services focus on bringing humanity back into business. 

The Client Advocacy Programme

● Define what you want to learn from your clients
● Interviews with a selection of clients
● Understand common themes that emerge from client insight
● Uncover new services or products
● Help with positioning and messaging
merge from client insight
● Understanding of client results with a qualitative and quantitative report

Client Advocacy Journey

● Understand the current client journey, focussing on the 'human' journey 
● Improve and serve your clients better
● Identify ways of improving engagement with clients
● Put processes in place for more regular client touch points
● Encourage client retention, loyalty and recommendations with the aim of turning clients  into advocates

Relationship Marketing Workshop

​● Learn how to take a very direct, human approach to marketing to your clients
● Identify skills and weaknesses in your marketing
● Understand who your ideal potential client is and market to them better 
● Develop ways of engaging more directly with perfect clients 
● Create an plan to engage with potential clients for better conversion

A couple of happy clients said:

"Remeny has been working with us since April 2018, and in a short amount of time has transformed our sales and marketing.
During the first financial year alone our revenue grew by over 40%. But perhaps the biggest impact has been with the
client care calls, where Remeny arranges a friendly call with our clients. She is able to talk with them independently from
their account management teams, and really find out how happy we are making them, or how we can improve. There has
​been a lot of great feedback and we have been able to improve our service considerably as a result."
John Onion
Founder, upriseUP
"Remeny really helped us get a better understanding of the needs and concerns of our community. As founders and community
leaders it was hard for us to find the time and mental space to get to know our members in a structured and systematic way.
It was also valuable to have someone impartial to do this work as it ensured our members gave their honest views.
Having Remeny conduct the interviews and then analyse the feedback both qualitatively and quantitatively helped us focus
on where we could make most impact, which is make the big decisions and implement the changes that will serve our members better."
Dr Carlos Saba
The Happy Startup School