20+ years of experience in building better
human relationships in agencies and beyond.
I can help you to build relationships strategically with your people (from your clients to your teams) in an empathetic and humancentric way.
I will help you gain valuable insights that will help you to improve retention, reputation, services breadth and ultimately revenue, whilst ensuring you have happier people in your business.
Here to help with
Client & team insight
Together we plan what you want to learn from your people… then as an impartial listener, I will interview your clients / team to get honest feedback for you. The insight enables us to build stronger relationships whilst using the feedback strategically.
Pitch and proposal insight
With the insight from your clients I report on how you can improve your business according to what your clients really want, with the aim of turning them into advocates. The insight will feed into your positioning and marketing strategy overall.
Marketing and positioning
By proactively listening we open up, conversations, identify at risk clients and advocates. Improve marketing whilst finding new projects and renewing retainers. Ultimately, we can improve client relationships whilst growing the revenue!