Bringing humanity back into business
Transform your clients into advocates by being
Brilliant and Human...
If you are keen to understand where you truly stand with your clients, but are afraid to ask, I can help. I specialise in interviewing business and agency clients to get honest and impartial feedback and identify areas where service improvement is required. My involvement provides valuable insights that is proven to dramatically improve retention, reputation, services breadth and ultimately revenue.
I'm Remeny, nice to meet you.
I started Brilliant and Human in 2018 to help bring humanity back into business. I have over 20 years’ experience working for a variety of businesses in client insight research, client advocacy, marketing and new business. Ultimately, I help businesses proactively turn their clients into advocates.
My experience has helped build relationships between businesses and their clients in a humancentric way. I get under the skin of a business by interviewing their clients and feeding back ways they can improve the business and the way they engage with their clients in a human way.
I have built up a range of methods that ensures business improvement and growth, while building long-lasting relationships that are based on a strong foundation of trust and respect between businesses and their clients, with the aim of turning them into advocates. If you'd like to find out more about how we could work together please check out my services.
Feel free to book a meeting with me if you'd like to have a chat about turning your clients into advocates.
Why people use me...
Many of my clients want to nurture and improve their relationships with their clients so they can turn them into advocates. Others come to me needing help with the following:
Unhappy clients, leading to retention issues.
As an impartial listener, clients feel safe giving honest feedback about issues. The insight enables us to help with client loyalty, trust, retention and business improvement.
A lack of clarity with marketing, messaging & positioning
I get a clear understanding of why clients like & choose you, who your ideal client is & how to find more; as well as help clarify your tone of voice, positioning and marketing overall.
Clients complain of poor processes & structure.
Lack of processes, proactivity & communication are the main complaints from clients. By listening & improving these issues you get happier & more engaged clients.
Happy clients have said...
"Brilliant and Human is such an apt name for Remeny's business. Delightful and insightful would also be on the money :).
We wanted to understand what our clients valued in our relationship and gain insight into their challenges
ahead. Remeny took the time to understand us before tailoring the right approach. The insights we gained,
as a result, were invaluable. So if you want to level up your client communications and gain clarity on what
matters most to them. I couldn't recommend Remeny highly enough." Mike Octigan - Co-Founder, Gecko Agency
"Remeny has been working with us since April 2018, and in a short amount of time has transformed our sales and marketing.
During the first financial year alone our revenue grew by over 40%. But perhaps the biggest impact has been with the
client care calls, where Remeny arranges a friendly call with our clients. She is able to talk with them independently from
their account management teams, and really find out how happy we are making them, or how we can improve. There has
been a lot of great feedback and we have been able to improve our service considerably as a result." John Onion - Founder, upriseUP