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What if you really knew what your clients thought about you... and what they want?

20+ years of experience in building better

human relationships in agencies and beyond.

I can help you to build relationships with your clients in an empathetic and humancentric way. I do this by interviewing clients as an impartial listener, which enables me to feedback ways you can improve your business with a focussed and strategic approach.

My involvement provides valuable insights that is proven to dramatically improve retention, reputation, services breadth and ultimately revenue, while helping you to have happier people in your business. 

Here to help with

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Client insight programme

Together we plan what you want to learn from your clients… then as an impartial listener, I will interview your clients and get honest feedback for you. The insight enables us to build stronger relationships whilst using the feedback strategically.

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Pitch and proposal insight

With the insight from your clients I report on how you can improve your business according to what your clients really want, with the aim of turning them into advocates. The insight will feed into your positioning and marketing strategy overall. 

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Marketing and positioning 

By proactively listening we open up, conversations, identify at risk clients and advocates. Improve marketing whilst finding new projects and renewing retainers. Ultimately, we can improve client relationships whilst growing the revenue!

Improve your business
by proactively listening to your people and get invaluable insights to help you be more strategic.

- client insight research
- pitch & proposal feedback
- client and team advocacy
- marketing & positioning
- business improvements
- get you new business

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A few brilliant clients

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