client & team insight
I help businesses to truly understand what their people think of them by interviewing a business’s clients and teams and feeding back ways they can improve the business, whilst looking for future opportunities and ways they engage with their clients and teams in a more strategic and human way leading to more loyalty, retention and trust. I offer a range of different packages depending on your needs.
client & team insight
I offer a range of different insight packages to help businesses understand what their people think from their clients to their teams. The insight programmes can be done separately or together - with a focus on client insight, team insight or both together. I'm happy to be flexible to make the programmes work for the needs of my clients.
By undertaking an insight programme you can:
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Encourage better communication and conversations
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Identify at risk clients or team members and improve relationships with them
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Develop new services and products
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Improve marketing, positioning and tone of voice
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Renew contracts/retainers/identify new projects
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Nurture and develop more loyal relationships based on trust
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Increase the pipeline and grow revenue!
The programme in a nutshell:
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We determine what you want to learn from your clients (and or team) and tailor questions
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Undertake impartial interviews with a range of clients
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Feedback after each interview
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Identify the big themes
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Report with qualitative & quantitative recommendations
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Act on feedback and make changes
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Accountability review
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Turn your clients and team into advocates
The insight programmes are designed to be flexible to meet your needs and requirements. If you'd like to discuss how I can help truly understand your people while turn them into advocates in a more human way... Please get in touch.