client insight
I help businesses to truly understand what their clients think of them by interviewing a business’s clients and feeding back ways they can improve the business, whilst looking for future opportunities and ways they engage with their customers in a more human way leading to more loyalty, retention and trust. I offer a range of different packages depending on your needs.

client insight programme
By undertaking a client insight programme you can:
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Encourage better communication and conversations
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Identify at risk clients and improve relationships with them
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Develop new services and products
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Improve marketing, positioning and tone of voice
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Renew contracts/retainers/identify new projects
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Increase the pipeline and grow revenue!
The programme in a nutshell:
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We determine what you want to learn from your clients and tailor questions
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Undertake impartial interviews with a range of clients
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Feedback after each interview
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Identify the big themes
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Report with qualitative & quantitative recommendations
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Act on feedback and make changes
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Accountability review
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Turn your clients into advocates
The client insight programme is designed to be flexible to meet your needs and requirements. If you'd like to discuss how I can help truly understand your clients while turn them into advocates in a more human way. Please get in touch.