Boosting trust and ownership
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We meet our hero
The Leadership team of an international Series C start-up in the education technology space building a software and hardware product. Founded by two young men early in their career.
The leadership team were not aligned or working well together and projects were falling behind when cross-functional teams were working together. |
Enter, the sidekick, who
Met all members of the leadership team and understood them as individuals
Worked with each of them to understand the challenges and issues they faced with each other. Created and delivered a personalised workshop to bring them together and build trust. |
Their world is better because
Immediately after the workshops the CEO thanked the team for their hard work and patience for the 1st time.
A facilitator already working with them said he had not seen them so friendly together and listen so well to each other. They had an action plan to enable the good work to continue and improve relationships across the organisation. |
Enhancing personal services with digital
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We meet our hero
An independently owned small company running shared-living properties in London who want to build better relationships with their tenants.
They want to respond more quickly to tenants’ issues and have a centralised service for them to use. They are struggling to offer additional services to make their tenants’ lives easier without adding increased overhead and effort. |
Enter, the sidekick, who
Reviewed and understood the current situation and how tenants are supported.
Designed and built a tenant app for Android and iOS that enabled clients to access detailed information about their property and raise issues. It kept them updated and aware. Designed and built a web-based platform to handle communication and management of incoming issues. |
Their world is better because
Staff can respond rapidly to issues. Tenants feel safe and comfortable their issues are in hand.
Tenants love having all they need in one place. When a tenant raises an issue, the other tenants in the property are updated. It has reduced the number of service calls because everyone in the house can see progress, with less duplicated calls. Relationships within the shared-houses and with the landlord are improved. |
Building a functional team
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We meet our hero
A young HealthTech start-up with seed funding has to build a small team to support the launch of their digital-consultation platform for Applied Health Professionals (AHPs).
It provides AHPs the opportunity to work in multi-disciplinary teams to support their clients’ goals. We benefitted from a strong network that enabled quick recruitment. |
Enter, the sidekick, who
Created a people management structure to empower and enable, with a review cycle.
Built iterative, and flexible, processes and systems that enables them to support each other, the AHPs and customers. Assessed and implemented a CRM system. Training the team across all areas of need. Produced a feedback structure to the product team for feature and messaging changes. |
Their world is better because
The team was supportive and cohesive. They understood what was required of them and were able to get on with the job they needed to do.
We regularly communicated and had a lot of fun working together. The team trusted each other. Additional members were welcomed in, becoming part of the team and ramping up quickly. |
better client relations
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We meet our hero
A well-respected digital marketing agency keen to nurture and build relationships with clients whilst looking to improve the business overall.
The business is growing fast but struggles with workload and time management. |
Enter, the sidekick, who
As a result of implementing a client advocacy process, which included regular client care interviews.
Off the back off the qualitative insight that was taken from all their clients and the quantitative report; it was possible to understand a few issues: lack of communication, processes and proactivity were identified. as well as identify new opportunities to grow the business. |
Their world is better because
Once the issues were identified, the business proactively sought to address them, successfully. This helped improve the processes of the business which resulted in happier more loyal clients.
Once the follow up interviews took place, a year later their client's satisfactions increased, none of the previous complaints were made and a new revenue stream was introduced off the back of the client's requests, resulting in a 40% profit within 6 months. |
Increasing value for members
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We meet our hero
A membership organisation that runs an annual,
They wanted to improve the event for both exhibitors, sponsors and delegates to ensure it was delivering what they wanted. |
Enter, the sidekick, who
Interviewed all exhibitors and sponsors to find out what they wanted to improve.
Prioritised the improvements to enable as many as possible within resource constraints. Followed up with exhibitors and sponsors to gather their feedback and future improvements. |
Their world is better because
Increased exhibitor and sponsor sign-up to the next event, more quickly.
Member advocates created and directed their own content for other members. Increased membership and reduced drop-off. Members felt they were being listened to and continued to offer their opinions. |
Improved exhibition and delegate engagement
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We meet our hero
A global membership organisation that runs an annual, event for members.
They wanted to improve & refresh the event as it had been running for 20+ years. The ultimate goal was to increase value for exhibitors, sponsors and member delegates alike; whilst meeting everyone's different needs. |
Enter, the sidekick, who
Interviewed all their exhibitors, sponsors and a selection of members with meaningful questions.
Prioritised the feedback and ideas for improvements to enable the biggest impact. Created an action plan to enable improvements, and helped to implement the changes, ready to be shown at the event the following year. |
Their world is better because
The exhibitors and sponsors engaged better than ever with the member delegates.
Increased exhibitor and sponsor sign-up to the next event, more quickly. Exhibitors felt more loyalty to the organisation as they felt listened to. Improved feedback from delegates with increased sign-up for the next event |
Hiring a Head of Operations (COO)
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We meet our hero
A young B-Corp that supports SMEs in Africa is searching for their first Head of Operations to support their drive forward as a thought leader and role model within the circular economy.
This person will work closely with and must complement the CEO. |
Enter, the sidekick, who
Understood and articulated the vision, values and culture.
Provided guidance about required activities, experience and behaviours. Wrote a job description to encapsulate the requirements and ensure a broad diversity of candidates. Built, organised and managed the hiring process and trained the interviewing team. |
Their world is better because
From 49 applications, we identified a longlist of 10 strong candidates with cultural fit with a 50/50 gender split.
Many candidates remarked about how open and clear the process was and wanted to support the organisation in some form even when unsuccessful. The calibre of all the candidates was high, making the final decision difficult. |
Team Communication
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We meet our hero
A young B-Corp that supports SMEs in Africa is structuring their business practices to support their drive forward as a thought leader and role model within the circular economy.
They want a team that is open with communication and works together to support each other. Everyone is held accountable for the organisation being run well and them having a sense of strong governance. |
Enter, the sidekick, who
Tangibly applied the principles/ values to desirable practical behaviour.
Prepared the team to the importance of regular and consistent communication. Disseminated strategy with milestones and timelines. Determined measurements and KPIs and how they are used to drive the business and desired behaviours. Understood governance and statutory filing commitments. |
Their world is better because
A calendar of events was created and adhered to with clear purpose and agendas.
It included monthly reflection opportunities to drive continuous improvement and strategy building. It kept the CEO and team leaders updated as well as giving the team the opportunity to raise issues early and gather support to solve them. |
What our clients say
Remeny has been working with us since April 2018, and in a short amount of time has transformed our sales and marketing. During the first financial year alone our revenue grew by over 40%.
But perhaps the biggest impact has been with the client care calls, where Remeny arranges a friendly call with our clients. She is able to talk with them independently from their account management teams, and really find out how happy we are making them, or how we can improve.
There has been a lot of great feedback and we have been able to improve our service considerably as a result.
John Onion
Founder, upriseUP
Founder, upriseUP
Thank you so much Ghilaine! I wanted to tell you that it made me feel really good to have the session with you. I needed the burst of energy and you re-inshuffling (doesn't seem to be an English word) confidence in me.
It felt like a luxury, my equivalent of a spa day if I was that kind of woman who likes spas.
Thank you again for having shared your magic, and hopefully soon again.
Helene Guillaume
CEO, Wild.ai
CEO, Wild.ai
Who we are
Remeny Armitage
I help companies improve their client retention by ensuring their clients are happy and loyal advocates.
I want people to develop great relationships with their clients. I develop and run client retention systems that make clients feel appreciated, and give insights to improve businesses.
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Ghilaine Chan
I concentrate on how everyone works together, enabling people to play to their strengths, increasing productivity, engagement and dare I say, enjoyment.
I facilitate ownership and smooth communication. I generate sustainable and practical systems to improve your effectiveness and outcomes.
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Mike Strange
I collaborate with founders and small businesses to turn their ideas into products.
When you want to do something new, there are always obstacles and constraints - but equally, there is always a way.
Let’s work together to find it. |